Shipping policy

Shipping Policy

Thank you for shopping with Total Class Hair Company. Please review our shipping policy carefully before placing your order.

Order Processing

All orders are processed and shipped during regular business days, Monday through Friday, excluding weekends and holidays.

Estimated processing and shipping timeframes are:

  • Red Label Collection: 5–7 business days

  • White Label Collection: 7–10 business days

Processing begins after your payment has been successfully received and verified. Processing time includes payment verification, order preparation, quality checks, packaging, and transferring your order to the shipping carrier.

Business days do not include Saturdays, Sundays, or federal holidays. Orders placed during sales, promotions, product launches, or holidays may require additional processing time.

Shipping Rates

Shipping charges are calculated and displayed at checkout before your order is completed.

Free shipping promotions may be offered periodically. Any requirements, restrictions, eligible products, or expiration dates associated with a promotion will be displayed on the website or at checkout.

Tracking Information

Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email containing your tracking number.

Please make sure the email address entered during checkout is accurate and accessible. Tracking information may take up to 48 hours to update after the shipping label has been created.

The estimated delivery date provided through your tracking information is an estimate from the shipping carrier and is not guaranteed by Total Class Hair Company.

Signature Required

A signature is required at the time of delivery. Please make arrangements to ensure that someone is available to accept and sign for your package.

Total Class Hair Company is not responsible for missed delivery attempts, packages returned because a recipient was unavailable, or packages that could not be delivered due to an incorrect or incomplete shipping address.

Additional shipping charges may apply if an order must be shipped again.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Once an order has been submitted, we cannot guarantee that the shipping address can be changed. Total Class Hair Company is not responsible for orders shipped to an address incorrectly entered by the customer.

Please carefully review your name, apartment or suite number, street address, city, state, ZIP code, and contact information before completing your purchase.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

Total Class Hair Company is not responsible for delays caused by:

  • Carrier service interruptions

  • Severe weather or natural disasters

  • Holidays or high shipping volumes

  • Incorrect or incomplete addresses

  • Customs inspections

  • Transportation delays

  • Events outside our reasonable control

Carrier delays do not qualify an order for cancellation or refund.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package is still in transit or has not arrived by the estimated delivery date, please contact the shipping carrier directly to request an update or begin a missing-mail search.

If your tracking information shows that the package was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Ask members of your household, neighbors, or building management.

  3. Allow up to 48 hours, as some carriers mark packages delivered before completing delivery.

  4. Contact the shipping carrier and request proof of delivery.

Total Class Hair Company is not responsible for packages that are lost, stolen, misdelivered, or damaged while in the carrier’s possession. Customers may be required to work directly with the carrier to submit a claim.

Please contact us if documentation is needed to support a carrier claim.

Returned or Undeliverable Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address

  • Multiple unsuccessful delivery attempts

  • The recipient’s refusal to accept the package

  • Failure to claim or collect the package

  • Customs fees that were not paid

If a package is returned, the customer will be responsible for any additional shipping costs required to resend it. Original shipping charges are nonrefundable.

Online Orders and Store Pickup

Online orders cannot be picked up in-store. Orders placed online will be shipped using the delivery method selected during checkout.

Questions regarding online orders must be submitted through our website’s Contact page. Our retail store does not process or manage online-order inquiries.

Same-Day Delivery

Same-day delivery may be available for qualifying local orders, depending on the delivery address, product availability, order time, and current delivery capacity.

Availability and pricing will be confirmed when the option is offered. Same-day delivery is not guaranteed for every order or location.

International Shipping

Total Class Hair Company offers worldwide shipping to eligible destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country. These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Customs processing may delay delivery. Total Class Hair Company cannot control or guarantee international customs-clearance timelines.

Packages returned because customs charges were refused or unpaid may be subject to additional shipping fees.

Order Changes and Cancellations

Orders begin processing shortly after they are submitted. Once an order has been placed, it cannot be modified, exchanged, or canceled.

Please review your products, quantities, lengths, textures, colors, billing information, shipping address, and contact information before completing checkout.

Contact Us

For questions regarding an online order, please contact Total Class Hair Company through the Contact page on our website.

When contacting us, include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • Your tracking number, when available

  • A clear description of the issue

Please do not send multiple messages regarding the same order, as this may delay our response.

By placing an order with Total Class Hair Company, you acknowledge that you have reviewed and agreed to this Shipping Policy.